Policy Effective 1/1/2018
At HYBC Industries Inc. (Floortek) we respect and value our customers privacy and strives to achieve the highest integrity standard for every online visitor. Information collected via communications and visits are used to improve your shopping experience and our service standards. This Policy documents our commitment to you and has been developed in compliance with the privacy laws in Canada.
How are my information used?
Floortek may require customers who request access to specialized content or services, or register to use our Site or mobile application, participate in discussion boards, enter contests, to give us personal information, including demographic information and unique identifiers, in order to provide you with a more personalized experience or verify your passwords.
Personal information we collect may be used by Floortek to advertise or market our business, promotions, or services, keep and maintain accounts, and keep records of transactions. For instance, if you provide us with your email address, we may send you emails (which you may unsubscribe from) informing you about products, programs, offers and services.
Disclosure of Information to Third party
When we join with other companies to offer or provide products, services, competitions or promotions, Floortek and the other company may use your information to identify future promotional opportunities and to fulfill promotional or contractual obligations.
Floortek fully complies with the Unsolicited Electronic Messages Act 2007. We will not share, sell, rent, swap or authorize any third party to use your email address without your permission. If you feel you have received an email from us in error, please contact info@hybc.ca
How are Your Information Protected
As required by the Privacy Act 1993, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorized access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
Floortek limits the number of employees that have access to the databases that contain personal data, and employees are advised of the importance of confidentiality
From time to time we may employ other companies and individuals to perform functions on our behalf. Examples include sending postal mail and emails, removing repetitive information from customer lists, analysing data and providing marketing assistance. Such companies and individuals may have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the Privacy Act 1993.
Automatically Collected Anonymous Data
Following standard industry practice, Floortek uses pixel tags and other methods to gather information about the emails it sends to registered Site users. Pixel tags are tiny graphic files that are included in HTML-encoded email messages. When such a message is opened in an HTML-capable email program, the recipient’s computer will access our email service provider’s (ESP) servers to retrieve the pixel tag file, allowing the ESP to record and store information. Floortek uses this information to optimize delivery of future messages to specific recipients.
We maintain log files tracking IP addresses to analyze trends, help diagnose problems with our servers, and to monitor traffic/usage in order to provide better service to our clients and Site visitors.
Floortek engages with a third party, Adobe Analytics, to measure your use of our websites and applications so that we can make improvements, tailor the Site and online services to your likely interests, and conduct market research. The information provided to this third party does not include personal information, but this information may be re-associated with personal information after Floortek receives it. If you do not want your use of our Site tracked, do not use it.
We may use third-party service providers to serve advertisements on our behalf across the internet. These service providers may collect your IP address and non-personally identifiable or de-identified information about your visits to our Site in order to serve Floortek ads while you are visiting other websites. Such non-personally identifiable information is anonymous or de-identified and does not reflect your name, address, email address or other personal information; however your IP address may be collected by such services. This anonymous or de-identified information is often collected through the use of a pixel tag (also known as cookies and action tags), which is industry-standard technology used by most major websites.
Third party advertising websites, such as Facebook, may use tracking pixels to track the success of the ads we run on such websites.
Third parties, with whom Floortek partners to provide certain features on our Site, may use cookies to collect and store information.
To learn more about these and other third party analytical tools, and how to opt out of cookies using your browser settings please visit HYPERLINK www.aboutcookies.org.
At certain points in your visit to the Site, our server or the servers of our unaffiliated service providers (providers who help us maintain and operate the Site for other reasons related to the operation of our business.) may send a “cookie” file to your computer. Your browser may prompt you to accept this file unless you have set your browser preferences to accept all cookies automatically. Cookies are employed primarily to provide you with a good experience when you browse our Site and also allows us to improve the Site. We may link cookie information with any personally-identifiable information you provide us.
What is a cookie?
A cookie is a safe text file stored on your computer or mobile device by a website you visit. This file is used to recognize your presence and actions, so that your visit can be automatically customized to meet your needs.
When you visit our Site, our server may store cookie files on your computer if you agree. Your browser may prompt you to accept these files, unless you have set your browser preferences to accept all cookies automatically.
Why is cookies used?
Cookies are used primarily as a service to our customers to extend the relevance and responsiveness of the Site.
Using cookies, we can :
Provide you with faster and easier access to all of the content
Track items in your shopping basket
Track traffic patterns and visitor behaviors and preferences, so we can improve our Site
Allow you to share web pages on social media sites
consent:
By using and browsing our Site, you consent to cookies being used according to our privacy
policy. If you don’t wish to allow cookies, you can opt out of them. Keep in mind, however, if you
opt out of cookies, our Site may not perform as well for you.
Important notice about cookies
No cookies or information collected through the use of cookies is sold to a third party. In addition, we do not use cookies to learn the identities of our visitors or associate any data gathered from this Site with any personally identifying information from any source.